Our Privacy Promise

NeomaRuby ("we", "our", "us") is committed to protecting the privacy of every person who visits our website or places an order with us. This Privacy Policy explains what personal information we collect, why we collect it, and the choices you have around your data.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect only what is necessary to serve you well:

2. How We Use Your Information

Your information helps us deliver an exceptional gifting experience:

• To process and fulfil your hamper orders
• To respond to enquiries and provide customer support
• To send order confirmations and delivery updates
• To improve our website, products, and services
• To send occasional promotional offers (only with your consent)
• To comply with legal obligations under Indian law

We will never use your data in ways you would not expect or consent to.

3. Sharing Your Information

NeomaRuby does not sell or rent your personal data. We share it only in limited, essential situations:

• Delivery partners – to dispatch and track your hampers
• Payment processors – to handle transactions securely
• Service providers – such as email platforms, under strict data agreements
• Legal authorities – when required by law or court order

All third parties we work with are vetted for data security compliance.

4. Data Security

We implement industry-standard safeguards to keep your information safe:

• SSL/TLS encryption for all data transmitted via our website
• Secure, access-controlled servers for data storage
• Regular security audits and vulnerability assessments
• Staff training on data handling and privacy best practices

While we do everything in our power to protect your data, no internet transmission is 100% guaranteed secure. If you suspect any misuse, please contact us immediately.

5. Your Rights

You have the following rights with respect to your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal data (where legally permitted)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Receive your data in a structured, machine-readable format

To exercise any of these rights, email us at privacy@neomaruby.com. We will respond within 30 days.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site.

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand page performance and visitor behaviour
• Preference cookies: Remember your settings and choices

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect site functionality.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically.

Continued use of our website after changes constitutes acceptance of the updated policy.